Customer Service


 You agree that where you acquire goods and services from us for the purpose of your business, any provisions of the Consumer Guarantees Act 1993 which would otherwise apply to the supply by us of those goods and services, do not applyWe will make every effort to ensure the descriptions and prices for the goods and services shown on the online ordering service are accurate and up-to-date. However, we reserve the right to adjust the actual price charged if the prices shown are incorrect, and to vary our prices and product descriptions at any time and without notice

Shipping & Delivery
All prices in the shopping areas are listed in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication; however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

Our online ordering service is an automated order processing system used to purchase goods and/or services from SacredNZ. We will make every effort to fulfil orders placed using this online service but we do not guarantee that the products advertised will always be in stock.

Orders within New Zealand are charged a flat fee of $5 per delivery with a $2.50 handling fee. Items will be delivered via NZ Post. Some orders may be sent with PBT couriers which tracks the goods and they are insured.

Orders from outside New Zealand will also incur a $2.50 handling fee and the shipping will be advised separately for each order.

Privacy & Security
Customers can be confident that all of their details are used only for purposes of the transaction fulfilment. All customer details remain private and no customer information will be shared or sold to a third party.

Returns & Replacements
All products are shipped in good condition. If you receive product that is not as you expected or in damaged condition, please contact us within 3 days of receipt of goods. If you return goods to us, your credit will be able to be used for other purchases on our website.

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. We reserve judgement to receive returns or make replacements on items, depending in specific circumstances.

Guarantee Policy
We will meet our obligation under the Consumer Guarantees Act, and if a product is faulty then it may be returned within 90 days from the date of purchase, appropriately packaged. A return name, address and contact telephone number must be supplied, together with the original invoice/receipt.

Provided that the Cleaning and Care Guidelines have been adhered to and the jewellery has not been altered by another jeweller; the company will provide a replacement, or repair (excluding any delivery charges); such choice being at SacredNZ's discretion.

Apart from crediting you the purchase price paid for any goods or services we have been unable to supply or any goods that you have returned in accordance with the paragraph above, to the maximum extent permitted by law we have no liability to you for any loss or damage

(either direct, indirect or consequential, including any loss of profit) suffered by you or any other person as a result of us providing service or any failure or delay in providing this service or the goods or services ordered.

Making a Return
If you want to return a product to us, contact us for advice about return details.

Orders will not be dispatched until payment in full is received and we're satisfied with the integrity of the order. Without limiting the Terms and Conditions herein, we will not be responsible for any loss or damage caused by late delivery or cancellation of an order or a product or arising from exercising our cancellation rights.
Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer").

Order cancellation
We reserve the right not to provide goods or services or cancel orders (or part thereof) at our sole discretion at any time. If you need to cancel an order, please contact SacredNZ immediately. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed.

Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled are subject to our policy for Returns.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We have selected delivery partners who we believe will always do their best to deliver products by the estimated delivery date, but dates specified are estimates only.

Please ensure that you fill in the Name & Address and Delivery Address boxes if it is different from the Name & Address & Telephone number previously supplied.

Non-arrival or an order
It is your responsibility to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we lodge enquiries to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. If an item is lost in transit, we will not despatch a replacement immediately. Replacement items will be despatched at our discretion.

We are unable give a guaranteed time or day of delivery.

Without limiting the operation of any other Terms and Conditions herein a) we will not accept liability for any loss or damage arising from a late delivery, b) you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order, and c) we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Payment, Pricing & Promotions
Products displayed on the site can be purchased using Paypal a secure online Mastercard and Visa, transaction facility.

Updating Account Information
If any of your account information changes or is incorrect, please contact us with the details.

The information contained on this website is provided in good faith. To the best of SacredNZ's knowledge, the information is accurate and current. However, SacredNZ'  does not make any representation or warranty as to the accuracy or completeness  of the information. To the fullest extent permitted by applicable law, SacredNZ disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. SacredNZ makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements. You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", “The Company” will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.

Copyright of the SacredNZ's website is property of SacredNZ.  Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of SacredNZ and third parties. This property may only be used for the purposes of browsing the SacredNZ website and acquiring goods and services of New Zealand.

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